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FurryWellness Ltd - Terms and Conditions of Sale

Please read these Terms and Conditions ("Terms") carefully before purchasing products from FurryWellness Ltd ("we," "us," or "our"). By placing an order with us, you agree to be bound by these Terms.

1. Introduction

These Terms govern the sale of products by FurryWellness Ltd through our website www.furrywellness.com (the "Site"). They set out your rights and obligations and those of FurryWellness Ltd in relation to the products offered.

2. Definitions
  • "Buyer," "you," or "your" refers to the individual or entity purchasing products from FurryWellness Ltd.
  • "Products" means the pet health and wellness products offered for sale on our Site.
  • "Contract" refers to the agreement between you and FurryWellness Ltd for the purchase of Products.
3. Ordering
3.1 Eligibility
  • To place an order, you must be at least 18 years old and legally capable of entering into binding contracts.
3.2 Order Process
  • Product Selection: Browse our Products and add desired items to your shopping cart.
  • Review and Confirmation: Review your order, ensuring all details are correct.
  • Acceptance of Terms: By placing an order, you confirm acceptance of these Terms.
  • Order Confirmation: Upon receipt of your order, we will send an email confirmation. This email constitutes acceptance of your order and forms a binding Contract.
4. Prices and Payment
4.1 Pricing
  • All prices are listed in GBP (£) and include VAT unless stated otherwise.
  • Prices are subject to change without notice but will not affect orders already confirmed.
4.2 Payment Methods
  • We accept payment via major credit cards, debit cards, and PayPal.
  • Payment must be made in full at the time of ordering.
4.3 Security
  • All payment transactions are processed securely. We do not store your payment card details.
5. Delivery
5.1 Shipping Areas
  • We deliver within the United Kingdom. For international shipping, please contact us directly.
5.2 Delivery Times
  • Estimated delivery times are provided at checkout. While we strive to meet these estimates, delays may occur due to unforeseen circumstances.
5.3 Delivery Charges
  • Shipping costs are calculated at checkout based on the delivery address and selected shipping method.
5.4 Risk of Loss
  • Risk of loss or damage to the Products passes to you upon delivery.
6. Returns and Refunds
6.1 Cancellation Rights
  • You have the right to cancel your order within 14 days without giving any reason.
6.2 Return Conditions
  • Products must be returned unused, in their original packaging, and in the condition they were received.
6.3 Refund Process
  • Upon receipt and inspection of the returned Products, we will process a refund to your original payment method within 14 days.
6.4 Return Shipping Costs
  • You are responsible for the cost of returning the Products unless they are defective or were delivered in error.
7. Warranty and Liability
7.1 Product Warranty
  • We warrant that the Products conform to their description and are free from material defects.
7.2 Limitation of Liability
  • Our liability is limited to the purchase price of the Products. We are not liable for indirect, incidental, or consequential damages.
7.3 Health Disclaimer
  • Our Products are not intended to diagnose, treat, cure, or prevent any disease. Consult your veterinarian before use.
8. Intellectual Property
  • All content on the Site, including images, text, logos, and graphics, is the property of FurryWellness Ltd and protected by intellectual property laws.
9. Privacy Policy
  • Your personal information is handled in accordance with our Privacy Policy, which is incorporated into these Terms by reference.
10. Governing Law
  • These Terms are governed by and construed in accordance with the laws of England and Wales.
11. Dispute Resolution
  • Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Amendments
  • We reserve the right to amend these Terms at any time. Changes will be effective upon posting on the Site.
13. Contact Information
  • Email: contact@furrywellness.com
  • Address: FurryWellness Ltd, [Insert Address], United Kingdom
  • Customer Service: [Insert Phone Number]

By purchasing our Products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.